The Value of CBI’S One Point of ContactJanuary 29, 2020
We all know that time is money—and something no business person wants to waste. Nowhere is that more true than during a space redesign project with a complex timeline, multiple priorities, and a variety of stakeholders. That’s where a company can truly benefit from CBI’s single point of contact.
Having one account manager that’s familiar with your project from beginning to end, eliminates the potential for miscommunication and, ultimately, keeps your project on track to timely completion—with fewer hiccups along the way.
5 benefits of having a single point of contact
Nobody wants to play “telephone” or experience the frustration that comes when important details get lost in translation. By working closely with your CBI account manager—your single point of contact—you have direct access to the person who has full knowledge and visibility of your entire project. This reduces miscommunication between parties and prevents the need to send repeated messages or emails to ensure the message gets through.
Less wasted time
Have a question or concern? Need to share an important update? All you need to do is call your CBI account manager, and let them do the rest of the work to gather answers or communicate your requests to the team. Instead of spending valuable time communicating with multiple people, or worrying about keeping track of hundreds of details, you can stay focused on your own work and leave the project management to us.
A central source of knowledge
Your account manager coordinates all internal and external activities related to your project, including furniture specifications, design solutions, and project proposal from concept to occupancy. They attend all meetings with stakeholders—including the A&D firm, general contractors, brokers, and clients—which helps remove knowledge bottlenecks. They also consult with designers, field project managers, and installation technicians to ensure installations are performed to perfection. And they serve as the primary liaison between your team and ours, proactively reporting on progress and securing final approvals on changes to budgets or timelines.
Your CBI account manager serves as an extension of your team. They are in charge of the day-to-day communication, management, and resolution of issues. Their priority is simple: always be up-to-date on what’s going on with your project. That single-minded focus translates into more overall efficiency, fewer roadblocks, more timely communication, faster progress, and an on-time, error-free installation.
Enhanced relationship and customer service
The ultimate benefit of having a single point of contact is the improved relationship and service you receive from a team leader who is as invested in your project as you are. At the end of the day, that detailed project management and outright dedication could make all the difference in the success of your project.
With CBI, we’ve got you covered—from our single point of contact to our expert team supporting your project behind the scenes. Interested in learning more? Contact us today.